Terms & Conditions
Heathrow Shuttle Service (also referred to herein as “The Company”) provides a door to door shuttle service between Central London Hotels and surrounding areas and Heathrow Airport to fare paying customers (to be referred to herein as "Passengers") holding a valid ticket/voucher only, in accordance with the following Terms and Conditions of Carriage.
PICK UP TIMES
Are correct at the time of reservation; however The Company reserves the right to change the Pick Up time by giving reasonable prior notice.
Heathrow Shuttle Service shall not be liable to Passengers for any loss or damage which may arise from a delay to or detention of the Passenger in the operation of its services or cancellations. Whilst every effort will be made to ensure the vehicle operates to the booked pick up time, however The Company will not be liable for delays or detention caused by circumstances beyond its control including adverse traffic or weather conditions, mechanical breakdown or airport security.
All luggage is carried at passengers own risk and the Company reserves the right at any time to refuse to carry unusually heavy and bulky luggage where the Company Staff consider there is insufficient accommodation for such articles or the loading and unloading of the same may cause delay to the Vehicle. This right may be exercised even where the luggage has previously been carried.
SPECIAL NEEDS PASSENGERS
Heathrow Shuttle Service vehicles are not fitted with wheelchair access equipment. Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.
Passengers are responsible for any injury, damage or loss to The Company's property or staff by any luggage brought by them onto the Company's Vehicle, except where this injury, damage or loss is caused by the neglect or default of The Company or its Staff. Passengers are responsible for any injury damage or loss to other persons caused by luggage brought by them onto The Company's vehicle and shall indemnify The Company against any liability to other persons for any resultant injury, damage or loss.
Heathrow Shuttle Service maintains a strict No Smoking and No Alcohol may be consumed Policy on all of its Vehicles at all times.
PICK UP TIME
LONDON TO HEATHROW. For passengers travelling from London to the Airport,
Heathrow Shuttle recommends a space of 4 hours between the Pick-Up time and the Passenger's flight departure time. The Company will not be responsible for any loss or delay suffered by a Passenger where a 4 hour gap between Pick-Up and flight time has not been taken.
PICK UP TIME,
HEATHROW TO LONDON - The company will monitor every flight online on the day of arrival. From the time the flight actually lands, it takes around 45 to 60 minutes to clear customs and arrive at the meeting point.
PASSENGERS DELAYED AT HEATHROW AIRPORT.
From the time that a flight actually lands we anticipate that it will take approximately 45 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point, should telephone our control office to inform us of the delay. Where a passenger does not alert us of a delay, we will check with the airport authorities as to whether the flight has been cleared. If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no show.
All no show passengers will incur a 100% cancellation charge.
CANCELLATIONS / Refund
Cancellations made within 36 hours of the date of travel are subject to 100% cancellation charge. Cancellations made more than 36 hours prior to the date of travel will incur a 30% cancellation charge.
" we do not store credit card details nor do we share customer details with any 3rd parties”