Welcome to HeathrowShuttle®

1. Where are Meeting Points at London Heathrow Airport?

The Heathrow Shuttle driver will meet you in the Arrival Lounge in front of the Airport Information Desk with your name board.

2. Where will you drop me off at London Heathrow Airport? 

The Heathrow Shuttle driver will drop you right outside your chosen departure terminal. Close to the trolley area for easy access to the departure entry door. 

3. Will you monitor my flight on the day of arrival?

Yes, we will monitor your flight on the day and our driver will park up 30 to 40 minutes after flight arrival.

4. What happens if my flight is delayed?

From the time that a flight actually lands we anticipate that it will take approximately 45 minutes to 1 hour to clear immigration and collect baggage and arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point should telephone our control office to inform us of the delay.

If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no show.

5. Child Seats and Booster Seats

Children safety seats must be booked in advance, £5 per seat. 

6. Special Needs Passengers

Heathrow Shuttle vehicles are not fitted with wheelchair access equipment.

Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.

7. Cancellation / Refunds 

Cancellations made within 36 hours of the date of travel are subject to a 100% cancellation charge.

Cancellations made more than 36 hours prior to the date of travel will incur a 30% cancellation charge.

London Baker Street – Heathrow Airport to Baker Street Transfers | London Bayswater – Heathrow Airport to Bayswater Transfers | London Canary Wharf – Heathrow Airport to Canary Wharf Transfers | London Docklands – Heathrow Airport to Dockland Transfers | London Euston – Heathrow Airport to Euston Transfers | London Hammersmith – Heathrow Airport to Hammersmith Transfers | London Holborn – Heathrow Airport to Holborn Transfers | London Islington – Heathrow Airport to Islington Transfers | London Kensington – Heathrow Airport to Kensington Transfers | London Kings Cross – Heathrow Airport to Kings Cross Transfers | London Knightsbridge – Heathrow Airport to Knightsbridge Transfers | London Liverpool Street – Heathrow Airport to Liverpool Street Transfers | London Mayfair – Heathrow Airport to Mayfair Transfers | London Notting hill – Heathrow Airport to Notting hill Transfers | London Paddington – Heathrow Airport to Paddington Transfers | London Pimlico – Heathrow Airport to Pimlico Transfers | London Regent Park – Heathrow Airport to Regent Park Transfers | London Russell Square – Heathrow Airport to Russell Square Transfers | London St Pancras – Heathrow Airport to St Pancras Transfers | London Victoria – Heathrow Airport to Victoria Transfers | London Westminster – Heathrow Airport to Westminster Transfers