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FAQs - Frequently Asked Questions

FAQs about your London Heathrow Airport Transfer

1. Where are Meeting Points at Heathrow Airport?
Heathrow Shuttle driver will meet you in the Arrival Lounge front of the   Airport Information Desk with your name board.
2. Where will you drop me off at Heathrow Airport? 
Heathrow Shuttle driver will drop you right outside your departure terminal. Close to trolly area for easy access to departure entry door.
 
3. Will you monitor my flight on the day of arrival?
Yes we will monitor your flight on the day and our driver will park up 30 to 40 minutes after flight arrival. 
3. What happen if my flight is delays at Heathrow Airport
From the time that a flight actually lands we anticipate that it will take approximately 45 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point, should telephone our control office to inform us of the delay. Where a passenger does not alert us of a delay, we will check with the airport authorities as to whether the flight has been cleared as well as announcing the customer’s name through the Airport Information desk. If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no show.
4. Can i travel with heavy or bulky luggage 
Any heavy or bulky luggage which is more than 23 kilograms will be charged an extra item price. Any heavy or bulky luggage more than 32 kilograms will be refused. Any golf bags, skis, surf boards, wheelchairs etc may be refused on the day if not booked in advance.  
5. Children Safety Seat ( Child Seats and Booster Seats)
Children safety seats must be booked in advance, £5 per seat. 
6. Special Needs Passengers
Heathrow Shuttle vehicles are not fitted with wheelchair access equipment. Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.
7. Cancellation / Refunds 
Cancellations made within 36 hours of the date of travel are subject to 100% cancellation charge. Cancellations made more than 36 hours prior to the date of travel will incur a 30% cancellation charge.