Heathrow Airport Terminal 5

State of the art terminal is used by approximately 31.9 million passengers pass through its doors on more than 200,000 annual flights.

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Terminal 5 is exclusively used by just two airlines; BA and Iberia.

British Airways, with the majority of their flights departing from Terminal 5, fly long haul, Iberia fly to Madrid whilst Iberia Express serve Gran Canaria and Tenerife North.

Checking In; at the Desk, Self Check In and Online.

All of the check in desks can be found on the top floor of Terminal 5. Plenty of airlines now provide their own self service check in desks; if you’re flying with one of these airlines, the airport staff can direct you to the appropriate desks, which will also have their own dedicated bag drop areas. If you like efficiency, check in online and download your boarding pass to your phone, or use the handy app available from your airline; saving you time, and the environment!

Airport Information Points

Passenger ambassadors are present throughout Terminal 5. They wear a purple uniform, and you will find them walking around the terminal in arrivals and departures. They can assist you with directions, information on flights and can even arrange for assistance in other languages.
There is also an Information Zone, which is located on the ground floor near the UK arrivals. Here you can find leaflets, maps and help screens.

Heathrow Airport Airlines 

Aegean Airlines | Aer Lingus | Aeroflot | Aeromexico | Air Algerie | Air Astana  | Air Canada | Air China | Air France | Air India | Air Malta | Air Mauritius | Air New Zealand | Air Serbia | Alitalia | American Airlines | ANA  | Arik Air | Asiana Airlines | Austrian Airlines | Avianca  | Azerbaijan Airlines | Biman Bangladesh Airlines | British Airways | Brussels Airlines | Bulgaria Air | Cathay Pacific | China Eastern Airlines | China Southern | Croatia Airlines | Delta Airlines | Egyptair | El Al | Emirates |  Ethiopian Airlines | Etihad Airways | Eurowings | EVA Air | Finnair | Flybe | Garuda Indonesia | Germanwings | Gulf Air | Iberian Airline | Icelandair | Iran Air | Japan Airlines |  Jet Airways (India) | Kenya Airways | KLM Royal Dutch Airlines | Korean Air | Kuwait Airways | LATA Airlines | LOT Polish Airlines | Lufthansa | Malaysia Airlines | MEA Middle East Airlines | Oman Air | Pakistan Int Airlines | Philippine Airlines | Qantas | Qatar Airways | Royal Air Maroc | Royal Brunei Airlines | Royal Jordanian | SAS – Scandinavian Air | Saudia Airline | Singapore Airlines | South African Airways | Sri Lankan Airlines | Swiss International | TAP Portugal | Tarom | Thai Airways | Tunisair |  Turkish Airlines | Turkmenstein Airlines | United Airlines | Uzbekistan Airways | Vietnam Airlines | Virgin Atlantic | Vueling