Skip to content
SALE - GET 10% OFF ON EVERY BOOKINGS
SALE - GET 10% OFF ON EVERY BOOKING

Get Instant Quotes & Book Online Securely

SALE - Get 10% off on every booking

Chauffeur-driven door-to-door private transfers to and from anywhere in the UK. Serving all Airports, Seaports, Stations, Hotels, B&Bs, Apartments, Houses and Office buildings. 

For airport pickups please use the airport name eg; Heathrow Terminal 2. For address pickup and drop off please use full Postcode (zip code). For Cruise Port Pick up and drop off please select cruise terminal from drop-down list. Given quotes are based on per vehicle not per person, the total price to pay. No hidden charges or extras!

Our online system will only accept bookings with 24-hour advance notice. If you are traveling within the next 24 hours, please contact us by email or phone to check availability. 

Please note: We no longer offer any shared shuttle or shared bus services to any destination, we only offer private door-to-door chauffeur transfers to and from any destination in the UK. 


We are a regular service provider to and trusted by the United Nations, NHS, Royal Brompton Hospital, Royal Harefield Hospital, Guys Hospital, Sky, American Express, HK Strategies, Huawei, Endorfina Events, West Virginia University, Virginia University, Mac Sports Travel, Best Western Hotels, Comfort Inn Hotels, Millennium Hotels, Grange Hotels, Shaftesbury Hotels, as well as over 1000 booking agents worldwide.

Airport Pick Up

Please allow at least 40 to 60 minutes for pick-ups after flight landing time. Your driver will meet you inside the arrivals lounge with your name board. If you do not see your driver please contact us immediately on the number provided on your booking.

Pick Up Time 

Arrivals - please allow yourself 45 to 60 minutes after flight landing time. 

Departure - Recommended check in time is 3 hours before flight, plus journey time. 

Delayed Flights 

We will monitor your flight on the day and in case of any delays, we will adjust your pick-up time accordingly.

CANCELLATIONS / REFUNDS

NO SHOWS

All no show passengers will incur a 100% cancellation charge.

Pick up time

Are correct at the time of reservation; however, The Company reserves the right to change the Pick-Up time by giving reasonable prior notice.

DELAYS

Heathrow Shuttle Limited shall not be liable to Passengers for any loss or damage which may arise from a delay to or detention of the Passenger in the operation of its services or cancellations. Whilst every effort will be made to ensure the vehicle operates to the booked pick-up time, The Company will not be liable for delays or detention caused by circumstances beyond its control including adverse traffic or weather conditions, mechanical breakdown, or airport security.

LUGGAGE.

All luggage is carried at the passenger's own risk and the Company reserves the right at any time to refuse to carry unusually heavy and bulky luggage where the Company Staff considers there is insufficient accommodation for such articles or the loading and unloading of the same may cause damage to the Vehicle. This right may be exercised even where the luggage has previously been carried.

SPECIAL NEEDS PASSENGERS

Heathrow Shuttle Limited vehicles are not fitted with wheelchair access equipment. Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.

PASSENGERS

Passengers are responsible for any injury, damage, or loss to The Company's property or staff by any luggage brought by them onto the Company's Vehicle, except where this injury, damage, or loss is caused by the neglect or default of The Company or its Staff. Passengers are responsible for any injury damage or loss to other persons caused by luggage brought by them onto The Company's vehicle and shall indemnify The Company against any liability to other persons for any resultant injury, damage, or loss.

NO SMOKING/ALCOHOL.

Heathrow Shuttle Limited maintains a strict No Smoking and No Alcohol may be consumed Policy on all of its Vehicles at all times.

PICK UP TIME

LONDON TO HEATHROW. For passengers travelling from London to the Airport,

Heathrow Shuttle recommends a space of 4 hours between the Pick-Up time and the Passenger's flight departure time. The Company will not be responsible for any loss or delay suffered by a Passenger where a 4-hour gap between Pick-Up and flight time has not been taken.

PICK UP TIME,

HEATHROW TO LONDON - The company will monitor every flight online on the day of arrival. From the time the flight actually lands, it takes around 45 to 60 minutes to clear customs and arrive at the meeting point. 

PASSENGERS DELAYED AT HEATHROW AIRPORT.

From the time that a flight actually lands we anticipate that it will take approximately 45 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point should telephone our control office to inform us of the delay. Where a passenger does not alert us of a delay, we will check with the airport authorities as to whether the flight has been cleared. If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no-show.

Privacy Policy

" We do not store credit card details nor do we share customer details with any 3rd parties”

Child Seats

Yes, we do supply child/booster seats at £5.00 per seat - Passengers are most welcome to bring their own child seats with them. It is the passenger's responsibility to ensure that the child seat is correctly fitted before your journey.


Frequently Asked Question - Airport Transfers

Our driver will meet you inside the arrival lounge with your name-board by the airport information desk.

Heathrow Shuttle driver will drop you right outside your departure terminal. Close to trolly area for easy access to departure entry door.

Yes we will monitor your flight on the day and our driver will park up 30 to 40 minutes after flight arrival.

We will adjust your pick up time according to your flight arrival time, our driver will only park up once your flight has landed.

From the time that a flight actually lands we anticipate that it will take approximately 45 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. Any passenger who anticipates that it will take more than one hour to arrive at the meeting point, should telephone our control office to inform us of the delay. Where a passenger does not alert us of a delay, we will check with the airport authorities as to whether the flight has been cleared as well as announcing the customer’s name through the Airport Information desk. If we do not hear from a passenger 2 hours after a flight has landed, this will be charged as a no show.

Approximately 45 minutes to 1 hour to clear immigration and collect baggage and to arrive at our meeting point. During the Covid-19 arrivals might take 30 to 60 minutes longer if you need to get your PCR test.

International flights: Minimum 3 hours - - European flights: Minimum 2 hours - - Domestic flights: Minimum 90 minutes.

Any heavy or bulky luggage which is more than 23 kilograms will be charged an extra item price. Any heavy or bulky luggage more than 32 kilograms will be refused. Any golf bags, skis, surf boards, wheelchairs etc may be refused on the day if not booked in advance.

Yes we do supply child / booster seats at £5.00 per seat - Passengers are most welcome to bring their own child seats with them. It is passengers responsibility to ensure that the child seat is correctly fitted before your journey.

Heathrow Shuttle vehicles are not fitted with wheelchair access equipment. Passengers travelling with a wheelchair are advised that they must be able to board the vehicle on foot. The wheelchair should also be collapsible.

Smaller Vehicles Cancellation Policy Transportation Only (Cars, MPVs & 8 seater Minibuses) Cancellations made within 24 hours of the date of travel are subject to 100% cancellation charge. Cancellations made more than 24 hours and less then 36 hours prior to the date of travel will incur a 30% cancellation charge. Cancellations made more than 36 hours prior to the date of travel will incur a 0% cancellation charge. (Please note: Bank cancellation fee may applies) Larger Vehicles Cancellation Policy Transportation Only (16 to 60 seater coaches) Cancellations made within 7 days of the date of travel are subject to 100% cancellation charge. Cancellations made more than 7 days and less then 15 days prior to the date of travel will incur a 50% cancellation charge. Cancellations made more than 15 days and less then 30 days prior to the date of travel will incur a 30% cancellation charge. Cancellations made more than 30 days to the date of travel will incur a 10% cancellation charge. (Please note: Bank cancellation fee may applies)

You can pay with any type of debit or credit card, we also accept PayPal payments.

Yes - you can reserve for anytime, normally our customers book 2 to 3 months in advance, however we accept bookings up to 24 hours in advance, for larger vehicles please allow more time.

FAQs - Seaport Transfers

Yes - we will monitor your ship arrival time on the day and our driver will park up 20 to 30 minutes after your ship arrival.

Yes we offer low cost door to door private shuttle transfers to and from Southampton Cruise Terminal to any destination in the UK.

Yes we transfers passengers from Heathrow airport to Southampton and Dover Ports 24 hours a day.

FAQs - Airport to Airport

Yes - we offer private transfers to and from London Heathrow airport to London city airport, it will take around 60 to 90 minutes to travel between both airport, journey time may vary accordingly to traffic hours.

Yes - we offer private door to door transfers to and from London Heathrow airport to London city airport, it will take around 60 to 80 minutes to travel between both airport, journey time may vary accordingly to traffic hours.

Yes - you can stop on the route for 5 to 10 minutes for free, however if you require longer time at the stop over please let us know at the time of your booking and we will adjust your quote accordingly.