What does Heathrow Shuttle offer?
Heathrow Shuttle offers a frequent, reliable, door-to-door and hassle-free transfer.
Heathrow Shuttle has Customer Service Agents at Heathrow airport to meet, greet & help clients.
Heathrow Shuttle has custom built 14 seater mini-buses, fitted with full seatbelts, air conditioning or forced air ventilation and a computerised tracking device.
Heathrow Shuttle drivers are friendly and knowledgeable and will assist with luggage to and from the hotel reception area.

What are the hours of operation?
We meet and connect to every flight. Shared Service operate between 04:00am till 18:00pm. There after we offer a Private Hire Service.

How long does the transfer take?
Upon Departure: Transit times may vary due to traffic conditions. 30 minutes pick up window from London hotels, please allow minimum 1 hour for journey time and minimum 2 hours to check in.

Upon arrival, remember to allow at least 1.5 hour to disembark, collect baggage and clear Customs, plus 1 hour for the transfer to your hotel.

What happens if my flight is delayed?
Once a booking is received and confirmed, we meet all pre-booked clients, even those on delayed flights. Should a delayed flight be expected outside of our normal operating hours, we either meet the flight as normal or provide a driver and car to meet the flight and transfer the clients.

Where is the Heathrow Shuttle pick up point at underground Stations?
Sorry we do not pick up from train and tube stations. However if you need to be dropped off at any station we will do so.

How does the hotel pick-up work?
Each hotel is allocated a 30-minute time window based on its geographical location.
The Heathrow Shuttle bus will visit a required hotel at any time within this 30-minute time window.
Clients must be checked out and ready to board at the start of the pick-up period.
The 30-minute window is to assist the driver to perform his collection duties without delays.
Out of consideration for the majority of Heathrow Shuttle clients, a driver is unable to wait for late or missing clients.
The driver will enter the hotel lobby to collect clients and assist with luggage.
If the driver cannot readily identify his clients, he will seek the assistance of the hotel concierge or reception.
If, after consulting with hotel staff, the clients cannot be found or are not ready to travel, the driver will consult with his controller and who may then declare the clients as "no show". The driver will then proceed to the next hotel on his list.

Which hotels in London does Heathrow Shuttle visit?

The Heathrow Shuttle service is available across all of central London. Our service area stretches from Hammersmith in the west, to Waterloo in the east, from Waterloo and the Tate Modern on the South Bank, to Euston and Regents Park in the north.

Heathrow Shuttle serves every hotel within our service area. Whether your hotel has 5 rooms or 500, simply tell us which hotel you want to travel to or from, and we will take you to its door.

Areas covered include: Bayswater, Belgravia, Earls Court, Hammersmith, Kensington, Knightsbridge, Marylebone, Mayfair, Notting Hill, Paddington, Pimlico, St James's, Victoria, West End, Waterloo, Westminster, Whitehall.

Where are clients dropped at the airport?
Clients are dropped outside the correct departure terminal for their flight.
The driver will direct clients to the luggage cart area and terminal entrance.
The vehicle will only visit the terminals required by those on board.

Do you have special rates for children or senior citizens?
Children under  10 years of age travel free*. For all other clients our fare is the same

(1 child per family)*

Do you charge extra for luggage?
A normal amount of luggage is included in the fare. Which includes one item of hand luggage and 1 standard suitcase.

An excess charge of £3.00 per item may be applied for extra items and unusually large quantities or sizes of luggage or heavy items. Baby prams and buggies are charged £5.00 per item. Sorry we do not carry any Golf Bags, Skies, Surf boards, etc.

Collapsible wheelchairs are charged £5.00 per item.

How much luggage can we take?
As a guide, the average amount per person would be one suitcase and one carry-on bag.
Items that tend to be difficult to secure on board are golf clubs / bags, ski / surf boards, bicycles, large push-chairs and wheel chairs.

Can Heathrow Shuttle transfer clients with special needs?
Sorry Heathrow Shuttle buses are not fitted with wheelchair access equipment.
Clients travelling with a wheelchair are advised that they must be able to board the vehicle on foot.
The wheelchair should also be collapsible.
We may be able to arrange alternative transport if we cannot serve you using one of our standard Shuttles.