1. Heathrow Shuttle Limited (to be referred to herein as “the Company”) is responsible for the carriage of fare paying customers (to be referred to herein as “Passengers”) holding a valid ticket receipt from the designated point of Pick Up to the designated airport only.
2. Tickets will be issued on behalf of the Company by authorised Booking Agents under these Terms and Conditions.
3. Tickets are issued conditional to the passenger travelling to or from a central London hotel to or from a designated airport only.
4. The holding deposit is non-refundable except where the company is at fault. Any refund will be on a case by case basis and at the Company’s sole discretion.
5. Pick Up times are correct at the time of reservation; however the Company reserves the right to change the Pick Up time by giving reasonable prior notice.
6. All Pick-Ups will be made within a given half hour period to be known as “the half hour window”. e.g. for a 13:00 hrs pick up the Vehicle will arrive at any time between 13:00 hrs and 13:30 hrs. The Passenger must ensure that he is ready at the start of the half hour window. The Vehicle will not wait for any Passenger who is not ready at the start of the half hour window.
7. The Company recommends a space of 4 hours between the Pick-Up time and the Passenger’s flight departure time. The Company will not be responsible for any loss or delay suffered by a Passenger where a 4 hour gap between Pick-Up and flight time has not been taken.
8. The Company shall not be liable to Passengers for any loss or damage which may arise from a delay to or detention of the Passenger in the operation of its services or cancellations. Whilst every effort will be made to ensure the vehicle operates to the booked time table, the Company will not be liable for delays or detention caused by circumstances beyond its control including adverse traffic or weather conditions. mechanical break down or airport security.
9. Each passenger may carry one item of luggage. Any additional luggage will be charged at £3.00 per luggage. Hand luggage will not incur any additional charge. All luggage is carried at passengers own risk and the Company reserves the right at any time to refuse to carry unusually heavy and bulky luggage where the Company Staff consider there is insufficient accommodation for such articles or the loading and unloading of the same may cause delay to the Vehicle. This right may be exercised even where the luggage has previously been carried.
10. Passengers are responsible for any injury, damage or loss to the Company’s property or staff by any luggage brought by them onto the Company’s Vehicle, except where this injury, damage or loss is caused by the neglect or default of the Company or its Staff. Passengers are responsible for any injury damage or loss to the other persons caused by luggage brought by them onto the Company’s vehicle and shall indemnify the Company against any liability to other persons for any resultant injury, damage or loss.
11. All children will be charged at full fare. To comply with legal requirements children under the age of 3will require a baby seat which must be booked in advance and will incur an additional charge of £5.00.
12. The Company maintains a strict No Smoking Policy on all of its Vehicles at all times.
