Heathrow Airport Arrivals 

meet and greet service

We have changed the meeting points from bus stops to the Airport Information desks. This means that passengers do not have to wait outside at the bus stops in all sorts of weather.
Instead our staff will now meet you at the airport information desk with a name board. 
  
Once you have cleared immigration and collected your luggage please follow the signs for the Airport Information Desk. Our staff will assist you with your luggage. Once on board the Shuttle will go non-stop to your door.

We are the cheapest door 2 door mode of transport from Heathrow to London in the UK 

  
The arrivals areas at Heathrow are in the following locations:

Terminal 1: Ground floor (international); first floor (UK and Ireland).
Terminal 2: First floor (at the opposite end from departures).
Terminal 3: Ground floor of the arrivals building.
Terminal 4: Ground floor.
Terminal 5: Ground level. 

Frequently Asked Questions                                                                                                       

Heathrow Airport has 5 terminals:

The world's busiest airport handles over 67 Million passengers per year !!!!
Around 90 airlines fly from Heathrow to over 180 locations worldwide, carrying nearly 67 million passengers and 1.3 million tonnes of cargo each year. Heathrow has five terminals, two main runways, and a cross wind runway.

Terminal 1 handles all domestic flights to destinations in the UK and Ireland. There are also some European and long-haul flights that operate from terminal 1, including flights to places such as San Francisco in the USA and Cape Town in South Africa. Most UK airlines operate from this terminal along with other airlines including:

Terminal 2  mainly deals with flights to European destinations; there are also a few long-haul flights. Many European airlines operate from this terminal along with other airlines including:  

Airline moves:  Up until the closure of Terminal 2 on 26 November 2009 there will be a number of airlines moving terminal. This means you could depart from one terminal and arrive back in another (or vice versa). Before you travel  please check your terminal here.

Terminal 3  mainly deals with long-haul flights for US, South America, and Asia. There is also a number of African and Australasian airlines operating from Terminal 3 as well as some flights to Europe.

Terminal 4  deals with long haul and European flights, operated mainly by British Airways and KLM. They operate flights to destinations in the USA, Canada, Asia, Australia, Africa and Europe e.g. Paris and Amsterdam.

Terminal 5  is occupied solely by British Airways.


After landing                                                     
On leaving the aircraft, follow signs for arrivals to go through passport control, baggage reclaim and Customs.
After passport control, follow the arrivals signs to the baggage reclaim area. Look for your flight number on the information screens to find out which carousel you need, and wait for confirmation that it is ready. There may be luggage from more than one flight on each carousel, so please be patient and try not to block access for others.

Baggage reclaim                                              

Trolleys are available in the baggage reclaim area. There are trolley drop-off points in the terminals, car parks and entrances to rail and bus stations.

Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. Please contact your airline with any enquiries about your baggage, or if you have left anything on an aircraft or an airline bus.

Some airlines subscribe to a replacement service for baggage which has been damaged in transit. For details please contact your airline.

Customs                                                           

Which channel?

Arriving from an EU country

If your journey started in a European Union country (your hold baggage will have a green-edged tag), use the blue exit.

Arriving from outside the EU

If your journey began in a country outside the European Union (your hold luggage will have a white tag), use the red point if you have goods to declare or the green exit if you don't.

Travel advice                                                   

To ensure a safe, quick journey through the airport, please note the following:

• Never carry anything into the UK for somebody else.
• Never bring prohibited goods into the UK. If in doubt ask at the Customs enquiry point.
• If you are unsure about your duty/tax-free entitlement, go to the Customs enquiry point.
• If you are connecting from an international flight to another international flight you will not need to clear Customs.
• If you are connecting from an international flight to a UK flight you must clear Customs and Immigration.
• Where to meet

Official Meeting Points                                    

The official airport meeting points at Heathrow are marked with this sign. There are meeting points in the following locations:

● Terminal 1: In the international arrivals area (ground floor), opposite the BAA information desk and next to the London Underground escalator.

● Terminal 2: Next to the BAA information desk on the first floor. The Costa coffee shop, also on the first floor, is a popular informal meeting point.

● Terminal 3: In the seated area in the arrivals hall (ground floor of the arrivals building).

● Terminal 4: Next to the BAA information desk in arrivals (ground floor).

● Terminal 5: Two meeting points (North and South) on the arrivals concourse (ground floor).

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